Cancellation & Refund

Payments

All charges associated with the Customer’s Account (“Fees”) are set forth in the applicable Statement of Facts (“SOF”) or on the Website, and are due and payable in full within thirty (30) days from the invoice date or as otherwise stated in the applicable SOF.

Payment obligations are non-cancelable, and, except as expressly stated in this Agreement, all Fees paid are non-refundable. No refunds, credits, or adjustments will be issued for any reason, including non-use or partial use of the Services.

Customer shall pay all Fees through an accepted payment method as specified in the applicable SOF or Website. Unless otherwise stated in the SOF, Customer’s subscription to the Services will automatically renew for an additional Subscription Term in accordance with the applicable renewal terms and conditions. During the Term, the Customer may not downgrade, reduce, or otherwise modify their Service Plan or User count.

Late Payments

If undisputed Fees remain unpaid for more than thirty (30) days after the due date, then, following written notice from Criar Solutions, Criar Solutions may suspend or delay the delivery of Services, including, without limitation, access to the Customer’s Account, until all outstanding Fees are paid in full.