The terms “We” / “Us” / “Our” / “Company” individually and collectively refers to Criar Solutions and the terms “You” / “Your” / “Yourself” refers to the Customers.
WHOM DOES THIS NOTICE APPLY TO?
This Notice applies to (i) entities or individuals, excluding End-Users and Users, who have subscribed to our Service(s) and have agreed to the Terms (hereinafter referred to as the “Customer”) and (ii) individuals (“Individuals”) from whom we collects data as specified below.
WHAT INFORMATION DOES CRIAR SOLUTIONS COLLECT AND WHY?
A) Personal Data we collect and process for our own purposes:
When you visit our Websites or Subscribed to any of Criar Solutions’s services, We may collect information, which may include Personal Data, Banking Details, GST Informations, from Individuals as set forth below (collectively referred to as “Information”).
When does Criar Solutions prompt your Information?
1. Sign-up, Billing and Account Information
When you subscribe and sign-up to any of our Service(s), we may collect your (i) contact information such as name, e-mail address, mailing address, location, phone number of the Account admin; (ii) billing information, such as bank account details and billing address; (iii) name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s); and (iv) unique identifiers, such as username, account number or password.
Subject to this Notice and the Terms, we will use such data, including without limitation, to (i) provide you the Service(s); (ii) send you communication from the Service(s); (iii) assess needs of your business to determine or suggest suitable Service(s); (iv) send you requested information about the Service(s); (v) respond to customer service requests, questions and concerns; (vi) administer your Account; and (vii) facilitate your transactions with other users when you use our Service(s).
2. Program/Add On Registrations
When you register for any of our programs / Add On features (Features will vary according to our Product(s) you use) through a registration form on our Websites or inside the program portal, we may collect information such as name, e-mail address, company name and website URL, company details, location, GST information and contact information. Subject to this Notice, we will use such data, including without limitation, to (i) facilitate your use of the program portal for which you have registered; (ii) send you communication from within the Service(s); (iii) send you requested information about our Service(s); (iv) respond to your requests, questions and concerns; and (v) send you promotional and marketing communications (where you have requested us to do so).
3. Public forums, Forms and Newsletters
When you visit our publicly accessible community forums and blogs or submit any forms on our Website, you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Further, we may collect your (i) contact information such as name, e-mail address, mailing address, or phone number; (ii) information about your business, such as company name, company size, business type; and (iii) a short bio about you to identify you as the author of the post. When you actively subscribe to our newsletters, we collect your e-mail address to share our newsletters with you.
Subject to this Notice, we will use such data, including without limitation, to (i) assess needs of your business to determine or suggest suitable Service(s); (ii) send you requested information about the Service(s); (iii) send you promotional and marketing communications (where you have requested us to do so); and (iv) respond to your questions and concerns.
We may post your testimonials/comments/reviews on our Websites which may contain your Personal Data. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you want your testimonial removed, please write us to email@example.com.
5. Marketing Communications
We may use your e-mail address or phone number, collected as part of information, to send our newsletters and/or marketing communications about our products and services. Where you have so requested, we will also send you marketing communications about our third party partners. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the e-mails you receive or by writing us to firstname.lastname@example.org
6. Mobile Applications
When you download, install and use our Mobile Applications. Subject to this Notice, we will (i) provide and manage Mobile Application; (ii) if you have opted in to receiving push notifications, send you push notifications from time-to-time in order to update you about any events or promotions that we may be running and/or update you about new features to our Service(s); (iii) send you promotional and marketing communications (where you have requested us to do so). If you no longer wish to receive these types of communications, you may turn them off at the device level.
7. SINGLE SIGN ON
You can log in to our Websites using sign-in services such as Google, Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and e-mail address. Services like Google, Facebook Connect give you the option to post information about your activities on our Websites to your profile page and to share information with others within your network.
SHARING OF PERSONAL DATA
Except as outlined in this Notice and the Terms, Personal Data contained in Information and Service Data will never be sold to or shared with other companies or organizations for commercial purposes. Third party payment gateway service providers with whom Information’s is shared may include their payment processors which process your credit card and other payment information for Criar Solutions but are otherwise not permitted to store, retain or use such information. We may disclose your name, e-mail address and location with third party service providers solely for them to reach out to you on our behalf to collect feedback from you on our Service(s). Third parties that we utilize to assist in providing the Service(s) with whom Service Data may be shared are Razor Pay, Paytm, GPay, TextLocal, SendGrid (“Sub-Processors”). All such transfers are covered by the service agreements with the relevant recipients and we have taken appropriate safeguards to ensure that your Personal Data will remain protected in accordance with this Privacy Notice. Further details can be provided upon request.
Subject to the Terms and this Notice, we and our services shall have the right to access Customer’s Account and to process Service Data solely to the extent necessary to provide, enhance and improve the Service(s), including, without limitation, in response to Customer’s support requests. Our Sub-Processors will only be given access to Customer’s Account and Service Data as is reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements.
If you are our Customer, we will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.
RETENTION OF PERSONAL DATA
If you wish to request that we no longer use your Information, please write us to email@example.com.
Personal Data contained in the Service Data is retained and deleted in accordance with the Terms.
Notwithstanding the foregoing, we will retain Information and Service Data as necessary to comply with our legal obligations, for litigation/defense purposes, maintain accurate financial and other records, resolve disputes, and enforce our agreements.
LINKS TO THIRD PARTY SITES
Our Websites contain links to other websites that are not owned or controlled by Criar Solutions. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects Personal Data.